Shipping policy
Note: we are not currently shipping to the EU due to uncertainty around costs associated with the PPWR legislation. For a small business these costs are currently prohibitive.
DUTY and TAXES PAID
We pay all tariff fees and border charges for the following countries: Canada and the United States of America.
This is a delivery to door service which means you shouldn't be involved in the delivery process other than being at the delivery address to sign for parcel. Note: some countries require the recipient to have ID available at the time of delivery. Please check with your local customs office for details.
Please note that such charges can be changed without notice by the importing country. Dragon Pedals endeavours to ensure that all charges are covered but in some circumstances some additional charges may apply. Please be aware that YOU will be responsible for such charges. At the time of writing this has only ever involved the USA.
IMPORT TAXES & FEES
All deliveries to destinations outside the UK, not mentioned above, may be subject to import charges, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country.
All applicable duties, fees and any additional charges are outside our control and please be aware YOU will be responsible for these payments.
If you place an order and subsequently refuse your shipment and it is returned to us we will notify you that it has been returned and you will be liable for any additional shipping/import costs if we ship it a second time.
If you refuse your shipment and/or ask for your order to be cancelled due to your local import fees we will refund you once your refused parcel arrives back at Dragon Pedals. Please note that we will deduct the shipping costs, any fees payable and a restocking fee from your refund.
If you need to return an item, please note that customs duties are not always refundable. This varies depending on your country’s individual regulations. For more information on your country’s import policy, please check with your local Customs office.
We cannot ship to the EU at this time due to the significant WWPR costs.
Items shown as in stock are processed within 2 business days after receiving your order confirmation email (excludes weekends and holidays). You will receive another notification when your order has shipped.
As we hand build our pedals in small quantities, items that are pre-ordered can be several weeks before shipping so we are unable to give a guaranteed shipping time. However, it will be as quickly as humanly possible! Ordering parts and building the pedals takes time.
Our packaging is recyclable and made of recycled material. All in an effort to help reduce waste and save our planet's resources.
UK Shipping Rates
|
Shipping option |
Estimated delivery time |
Price |
|
Next Day |
Next Business Day |
Free |
International Shipping
We offer international shipping to the following countries - the amount is calculated at the checkout:
Europe - This zone comprises the following countries:
|
Albania |
Denmark (EU) |
Kyrgyzstan |
Russia |
|
Andorra |
Estonia (EU) |
Latvia (EU) |
San Marino |
|
Armenia |
Faroe Islands |
Liechtenstein |
Serbia |
|
Austria (EU) |
Finland (EU) |
Lithuania (EU) |
Slovakia (EU) |
|
Azerbaijan |
France (EU) |
Luxembourg (EU) |
Slovenia (EU) |
|
Azores (EU) |
Georgia |
Macedonia |
Spain (EU) |
|
Balearic Islands (EU) |
Germany (EU) |
Madeira (EU) |
Sweden (EU) |
|
Belarus |
Gibraltar (EU) |
Malta (EU) |
Switzerland |
|
Belgium (EU) |
Greece (EU) |
Moldova |
Tajikistan |
|
Bosnia Herzegovina |
Greenland |
Monaco (EU) |
Turkey |
|
Bulgaria (EU) |
Hungary (EU) |
Montenegro |
Turkmenistan |
|
Canary Islands |
Iceland |
Netherlands (EU) |
Ukraine |
|
Corsica (EU) |
Irish Republic (EU) |
Norway |
Uzbekistan |
|
Croatia (EU) |
Italy (EU) |
Poland (EU) |
Vatican City State |
|
Cyprus (EU) |
Kazakhstan |
Portugal (EU) |
|
|
Czech Republic (EU) |
Kosovo |
Romania (EU) |
|
World Zone 1
|
Covers all countries, not defined as being in Europe or World Zone 2 or 3. |
|
World Zone 1 generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.
|
World Zone 2 - This zone covers the following territories:
|
Australia |
Belau |
British Indian Ocean Territory |
Christmas Island (Indian Ocean) |
|
Christmas Island (Pacific Ocean) |
Cocos Islands |
Cook Island |
Coral Sea Island |
|
Fiji |
French Polynesia |
French South Antarctic Territory |
Keeling |
|
Kiribati |
Macao |
Nauru Island |
New Caledonia |
|
New Zealand |
New Zealand Antarctic Territory |
Niue Island |
Norfolk Island |
|
Norwegian Antarctic Territory |
Papua New Guinea |
People's Democratic Republic of Laos |
Pitcairn Island |
|
Republic of Singapore |
Solomon Islands |
Tahiti |
Tokelau Islands |
|
Tonga |
Tuvalu |
US Samoa |
Western Samoa |
World Zone 3
This zone consists of the USA.
Shipping charges for your international order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 working days of receiving your shipping confirmation email, please contact us at sales@dragonpedals.co.uk with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We are not currently able to ship to PO Boxes.
If you have any further questions, please don't hesitate to contact us at info@dragonpedals.co.uk.
Last updated : 3-September-2026